Sending On Demand Parcels

Quick Summary To create an On-Demand parcel on EasyParcel, log in, select "Quote & Book," and choose the "On-Demand" option. Input pick-up/drop-off postcodes, select a courier (e.g., Lalamove, PandaGo), fill in ...

Why there is no driver assigned to my On-Demand delivery? There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest dr...

Quick Summary Express Driver Finder is an EasyParcel feature that speeds up on-demand deliveries by booking multiple couriers simultaneously. It assigns the first available driver from a pool of selected providers, ensuring faster pick...

Quick Summary EasyParcel tracking for on-demand deliveries uses specific statuses to provide real-time updates on the progress of a shipment. The process begins with Pending, where the system searches for a suitable driver, followed by...

Quick Summary An on-demand delivery remains in Pending status when the system is still searching for the closest available driver to accept the booking. This often occurs because a suitable driver has not been found yet, which can be ...

Quick Summary EasyParcel On-Demand deliveries often get stuck due to a lack of available drivers in the area, high-demand peak hours, or traffic congestion. A "Pending" status specifically means the system is still trying to ...

Quick Summary On-Demand parcels on EasyParcel are generally delivered within the same day, often within 55 minutes to a few hours depending on distance. These instant courier services (e.g., Lalamove, GrabExpress) pick up and delive...

Quick Summary To track your EasyParcel On-Demand parcel, log in to your account, go to "Manage Parcel," select "On-Demand Delivery," and click "View Tracking" for the specific item to see real-time driver ...

Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...

Quick Summary To cancel an EasyParcel On-Demand delivery order, you must do so before a driver is assigned. Navigate to "Manage Parcel" > "On-Demand Delivery" on your account, find the order, and select "Can...